Congratulations to all the individuals, teams and brands that made this year's shortlist
The winner of the concierge award should have the following qualities: total discretion and integrity, always be highly focused on the requirements of the guests, be able to multi-task, lead a team and engage well with colleagues, be self-motivated, and be a good lateral thinker - so that when one avenue is closed, know where else to go.
Dan McCaskie, Grosvenor House Suites by Jumeirah Living
Jack McCarthy, formerly at The Cavendish London
John Andrews, the Goring, London
Zaneta Kalinaite, InterContinental London Park Lane
De Vere Beaumont Estate, Old Windsor, Berkshire
Royal Lancaster London
St. Pancras Renaissance Hotel, London
Whittlebury Hall & Spa, Towcester, Northamptonshire
Alice Bussi, Seren Collection, Pembrokeshire and Swansea
Konstantinos Georgis, Hilton London Heathrow
Niels Kristensen, the Ned, London
This award is open to an individual with Front of House management responsibility ie: reception; reservation; cashier; concierge; doorman; luggage porter.
Bryony Madge, Grosvenor House Suites by Jumeirah Living, London
Raul Deflorian, 45 Park Lane, London
Xiaomin (Min) Sun, Southampton Harbour Hotel & Spa
This award is open to a team with front of house responsibility ie: reception; reservations; or concierge; departments.
Hilton London, Bankside
Southampton Harbour Hotel
The Ritz London
Proudly Sponsored by Bunzl
This award is open to a chef running a hotel restaurant or banqueting operation with less than 250 covers in one sitting.
Adam Smith, Coworth Park, Ascot, Berkshire
George Blogg, Gravetye Manor, near East Grinstead, West Sussex
Lisa Goodwin-Allen, Northcote, Langho, Lancashire
Luke Holder, Lime Wood, Lyndhurst, Hampshire
Niall Keating, Whatley Manor, Malmesbury, Wiltshire
Proudly sponsored by Yorkshire Tea
This award is open to a chef running a hotel restaurant or banqueting operation for more than 250 covers in one sitting.
Calum Franklin, Holborn Dining Room, Rosewood London
Paul Bates, Hilton London Bankside
Robert Bates, the Belfry, Sutton Coldfield
Zoltan Szabo, Principal Blythswood Square, Glasgow
Devid Isabella, the Goring, London
Julien Foussadier, Holborn Dining Room, Rosewood London
Leni Miras, the Colony Grill Room at the Beaumont, London
Tomas Klima, The Jetty, Southampton Harbour Hotel
Proudly sponsored by Caterer.com
This award is open to teams who work in food and wine establishments within a hotel.
Glenapp Castle, Ballantrae, Ayrshire
Holborn Dining Room, Rosewood London
Lucknam Park Hotel & Spa, Colerne, Wiltshire
Proudly sponsored by Zenith & Diversey
This award is open to all housekeepers who exemplify first-class cleanliness and hygiene in bedroom preparation in either an independent hotel or group hotel. They will manage a housekeeping team, and must be committed to the efficient running of the housekeeping department.
Fernanda Telatin Lewis, the Goring, London
Michelle Ramage, Borthwick Castle, North Middleton, Midlothian
Sudeepta Saha, Park Plaza County Hall London
Tzveta Peneva-Ivanova, Milestone Hotel and Residences, London
This award will go to a human resources manager of any level, up to and including directorial level. Entries should explain the contribution the Human Resources Manager has made both to their own team and to the organisation as a whole.
Di Gwinell, SACO (the Serviced Apartment Company)
James Goulding, PPHE Hotel Group
Lindsay Southward, Malmaison & Hotel Du Vin Hotel Group
Proudly sponsored by Citirecruit
This award will go to a Human Resources team at a single hotel or group of hotels. Entries should explain the contribution the Human Resources team has made both to their own team and to the organisation as a whole.
Farncombe Estate (Dormy House, Foxhill Manor & the Fish), Broadway, Worcestershire
Mandarin Oriental Hyde Park London
St Pancras Renaissance Hotel London
The Ned, London
This award will go to an individual with revenue sales responsibility in the hotel sector.
Amy Ayers, Holiday Inn Winchester
Anael Peu, Kew Green Hotels
Irene Micallef, the London Edition
Morgane Bimet, Hilton London Bankside
Yash Taneja, Crowne Plaza, London Docklands
This award goes to an individual managing a team of therapists and consultants in either an independent hotel or group hotel.
Darren Dixon, Pennyhill Park, Bagshot, Surrey
Helena Grzesk, the Midland, Manchester
Lesley Bacon, Hand Picked Hotels
Zoe Douglas, Dormy House Hotel, Broadway, Worcestershire
This award will recognise the hotel that has taken the most innovative steps to neutralise its impact on the environment in the past 12 months. The award is open to any hotel, - independent or within a group, regardless of size. Entries can be for a single-unit business or for a group of units. Innovation will be manifested in such initiatives as implementing renewable energy sources; investing in new technology and equipment to minimise water and energy consumption; minimising the amount of waste sent to landfill through recycling initiatives, adopting more biodegradable products, liaising with suppliers to reduce packaging; adopting more energy efficient building designs; promoting seasonal, locally sourced produce to reduce food miles.