Winners 2022

Best Use of Technology Award

From loyalty and data management tools to communication and marketing, this award will recognise businesses and individuals delivering technology innovation that has made a tangible difference to their businesses in the last 12 months.

Proudly sponsored by:


Zetter Hotel Group

Concierge of the Year

The winner of the Concierge Award should have the following qualities: total discretion and integrity, always be highly focused on the requirements of the guests, be able to multi-task, lead a team and engage well with colleagues, be self-motivated, and be a good lateral thinker - so that when one avenue is closed, they know where else to go.

Proudly sponsored by:


Mustafa, El Omari, the Montague on the Gardens

Conference and Banqueting Team of the Year
This award is open to conference and banqueting teams within a hotel who demonstrate the highest standard of service, innovation and revenue growth.

Proudly sponsored by:

Royal Lancaster London

Extra Mile Award

There are no set criteria for this award, which is open to a person or a team, working in any sector of the hotel industry. Going the extra mile could involve anticipating guest needs, helping colleagues or supporting your local community. Please include a supporting statement from colleagues and senior management and, where possible, testimonials.

Proudly sponsored by:

Jonathan Raggett, Red Carnation Hotels

Food and Beverage Manager of the Year
This award is open to food and beverage managers and directors overseeing all restaurants and bars within a single unit or chain of hotels.


Proudly sponsored by:


Everett, Chambers, the Montague on the Gardens

Front of House Manager of the Year

This award is open to an individual with Front of House management responsibility, including reception, reservation, cashier, concierge, doorman or luggage porter.

Proudly sponsored by:

Linda, Smith, Moonfleet Manor

Front of House Team of the Year

This award is open to a team with Front of House responsibility, including reception, reservations or concierge departments.

Proudly sponsored by:


Fowey Hall, Fowey Hall, Front of House Team

Hotel Chef of the Year (Fewer than 250 covers)

This award is open to an executive chef overseeing the food and beverage operation of a property or group of properties, including restaurants, room service and banqueting, with less than 250 covers in one sitting.

Proudly sponsored by:



George, Blogg, Gravetye Manor

Hotel Chef of the Year (More than 250 covers)

This award is open to an executive chef overseeing the food and beverage operation of a property or group of properties, including restaurants, room service and banqueting, with more than 250 covers in one sitting.

Proudly sponsored by:


Dominic, Teague, One Aldwych

Hotel Restaurant Chef of the Year

This category is open to a chef who is responsible solely for one restaurant within a hotel. There is no restriction on the number of covers in the restaurant.

Proudly sponsored by:


Cleghorn, Chris, The Olive Tree Restaurant, Bath

Hotel Restaurant Manager of the Year
This award is open to hotel restaurant managers working within a hotel environment and looking after a restaurant team.

Proudly sponsored by:


Eleanor, Bristow, Adam Reid at the French, the Midland Manchester

Hotel Restaurant Team of the Year

This award is open to teams who work in food and wine establishments within a hotel.

Proudly sponsored by:


Cagnin, Luigi, The Ritz London

Housekeeper of the Year

This award is open to all housekeepers who exemplify first-class cleanliness and hygiene in bedroom preparation in either an independent hotel or group hotel. They will manage a housekeeping team and must be committed to the efficient running of the housekeeping department.

Proudly sponsored by:


Lisa, Williams, the Grand York

Outstanding Contribution Award

There are no formal criteria for this award. This award will go to someone who is likely to have enjoyed success over a prolonged period in the industry and could hail from any part of the hotel business. The winner will have made a significant contribution to the industry over and above their core business. They will command respect from their peers and colleagues alike.

Proudly sponsored by:


Craig Bancroft, Northcote Manor

People Manager of the Year

This award will go to a human resources manager of any level, up to and including directorial level. Entries should explain the contribution the human resources manager has made both to their own team and to the organisation as a whole.


Proudly sponsored by:


Goulding, James, PPHE Hotel Group

People Team of the Year

This award will go to a human resources team at a single hotel or group of hotels. Entries should explain the contribution the human resources team has made both to their own team and to the organisation as a whole.

Proudly sponsored by:


Dakota Hotels

Revenue Manager of the Year

This award will go to an individual with revenue sales responsibility in the hotel sector.

Proudly sponsored by:


Teresa, Kingston, Rockliffe Hall Hotel

Spa Professional of the Year

This award goes to an individual managing a team of therapists and consultants in a spa in either an independent hotel or group hotel.

Shortlist will be announced week commencing 3rd October.

Proudly sponsored by:


Finlay, Anderson, IHG Hotels and Resorts

Sustainable Hotel of the Year

This award will recognise the hotel that has taken the most innovative steps to neutralise its impact on the environment in the past 12 months. The award is open to any hotel, - independent or within a group, regardless of size. Entries can be for a single-unit business or for a group of units. Innovation will be manifested in such initiatives as implementing renewable energy sources; investing in new technology and equipment to minimise water and energy consumption; minimising the amount of waste sent to landfill through recycling initiatives, adopting more biodegradable products, liaising with suppliers to reduce packaging; adopting more energy efficient building designs; promoting seasonal, locally sourced produce to reduce food miles.


Proudly sponsored by:


Heckfield Place

The 2022 Hotelier of the Year
This award will recognise and reward an individual who has displayed exceptional professionalism, passion and commitment in their work over the last 12 months. The individual should display many of the following skills and qualities. For each section, please outline how the candidate fulfils the criteria, giving as many examples as possible.

Personal attributes
• Total commitment and dedication to the hospitality industry.
• Demonstrates fair and decisive leadership skills.
• Excellent communicator.
• Well respected in the industry.
• Exemplary business track record.
• Innovative and creative.
• Strong attention to detail.
• Manages by example.

Hotelkeeping skills
• Runs well-maintained hotel that consistently surpasses its competitors.
• Consistency of delivery: ensures all guest stays exceed expectations.
• A personal touch with guests: offers value for money.
• Develops and introduces new services to enhance customer experience.

Commitment to employees
• Focuses on developing employees’ careers and maximising potential.
• Willing to impart knowledge to employees.
• Organises staff surveys and acts on them.
• Empathic and approachable.

Commitment to industry
•Supports government initiatives to promote hospitality as career of choice and raise standards of training.
• Engages with local community to promote industry.
• Supports hospitality organisations and events both personally and with his/her hotel/business resources.
• Social responsibility.
• Contributes personally, and with hotel resources, to help charitable initiatives; involves staff in charitable/community events.
• Has well communicated and effective environment policy.

    Proudly sponsored by:


    Adrian Ellis, The Lowry Hotel