IMPORTANT INFORMATION


It's easy and free to enter the Hotel Cateys. Just follow these simple steps.


  1. Choose the categories you want to enter from the list below
  2. If you haven't entered before you will be prompted to register. You'll then get a confirmation email with a link you must click before you can complete your entry or book tickets for the event
  3. Fill in your awards nomination, uploading the relevant supporting material for your entry
  4. You can save and edit your entries until 14 August. To edit your entry, log into the website and follow the prompts

Need help with writing your nomination? Click here to read the top tips on writing a winning entry.

If you have any questions regarding the nomination process, please visit our entry help page or email Sophie.Lancaster@jacobsmediagroup.com.

Closing date: Wednesday 14 August at 5pm

Please note if you or your company are shortlisted you will need to purchase a ticket to the awards night. You can buy your ticket here.

Hotel Cateys 2024 

The Best Use of Innovative Technology Award recognises outstanding achievements in leveraging technology within the hotel industry From business-empowering property management systems (PMS) to AI-enabled lightbulbs, security solutions and virtual reality innovations – this category encourages entries from ALL areas of technology, as long as the solution is disrupting the status quo. Entries will be considered for technology innovations that have made a tangible difference to their businesses in the last 24 months. This award is open to operators and individuals from the hotel sector.

Proudly sponsored by:


This item is not available

The winner of the Concierge Award should have total discretion and integrity, and always be highly focused on the requirements of the guests. They should be able to multi-task, lead a team and engage well with colleagues, be self-motivated, and be a good lateral thinker – when one avenue is closed, they know where else to go. Please provide details from the past 12 months.

This item is not available
This award is open to conference and banqueting teams within a hotel who demonstrate the highest standard of service, innovation and revenue growth. Please provide details from the past 12 months.

Proudly sponsored by:

This item is not available

This award is open to a person or a team working in any sector of the hotel industry. Going the extra mile could involve anticipating customer needs, helping colleagues or supporting their local community. Please include a supporting statement from colleagues and senior management. Please provide details from the past 12 months.

This item is not available
This award is open to food and beverage managers and directors overseeing all restaurants and bars within a single unit or chain of hotels. The winner will demonstrate a commitment to high standard customer service and success in supporting and developing their team. Please provide details from the past 12 months.


Proudly sponsored by:


This item is not available

This award is open to an individual with front of house management responsibility, including reception, reservation, cashier, concierge, doorman or luggage porter. The winner will have good communication skills and the ability to anticipate guests needs. They should demonstrate success through managing their team. Please provide details from the past 12 months.

This item is not available

This award is open to teams that work in front of house in all sectors of the contract and local authority foodservice industry, including event catering, staff dining, leisure and reception services. The winning entry will focus on the last 12 months and it will demonstrate a commitment to outstanding service, excellent communication skills and a relentless desire to go above and beyond for clients and/or customers. Nominations can relate to both private sites and those open to the general public.


Proudly sponsored by:


This item is not available

This award is open to a chef overseeing the food and beverage operation of a property or group of properties, including restaurants, room service and banqueting, with more than 250 covers in one sitting. Please provide details from the past 12 months.

Proudly sponsored by:


This item is not available

This award is open to a chef overseeing the food and beverage operation of a property or group of properties, including restaurants, room service and banqueting, with less than 250 covers in one sitting. Please provide details from the past 12 months.


This item is not available

This category is open to a chef who is responsible solely for one restaurant within a hotel. There is no restriction on the number of covers in the restaurant. Please provide details from the past 12 months.

Proudly sponsored by:


This item is not available

This award is open to food and drink outlets within a hotel. The team should show an excellent understanding of their product and demonstrate a commitment to high standard of customer service. Please provide details from the past 12 months.

Proudly sponsored by:


This item is not available
This award is open to hotel restaurant managers who have demonstrated commitment to high standards of customer service. They will demonstrate success in managing a restaurant team, helping them to go above and beyond. Please provide details from the past 12 months.

Proudly sponsored by:


This item is not available

This award is open to all housekeepers who exemplify first-class cleanliness and hygiene in bedroom preparation in either an independent hotel or group hotel. They will manage a housekeeping team and must be committed to the efficient running of the housekeeping department. Please provide details from the past 12 months.

Proudly sponsored by:


This item is not available

There are no formal criteria for this award. This award will go to someone who is likely to have enjoyed success over a prolonged period in the industry and could hail from any part of the hotel business. The winner will have made a significant contribution to the industry over and above their core business. They will command respect from their peers and colleagues alike.

Proudly sponsored by:


This item is not available

This award will go to a people manager of any level, up to and including directorial level. Entries should explain the contribution they have made both to their own team and to the organisation as a whole. Please provide details from the past 12 months.

Proudly sponsored by:


This item is not available

This award will go to a human resources team at a single hotel or group of hotels. Entries should explain the contribution the human resources team has made both to their own team and to the organisation as a whole. Please provide details from the past 12 months.

This item is not available

This award will go to an individual with revenue sales responsibility in the hotel sector. They will have met or even exceeded performance targets and will work to strengthen relationships with other departments. Please provide details from the past 12 months.

Proudly sponsored by:


This item is not available

This award goes to an individual who shows commitment to relaxation and guest experience in a spa in an independent or group hotel. They will manage a team of therapists and consultants, and must be committed high standards of customer service. Please provide details from the past 12 months.

This item is not available

This award will recognise the hotel that has taken the most innovative steps to neutralise its impact on the environment in the past 12 months. The award is open to any hotel, independent or within a group, regardless of size. Entries can be for a single-unit business or for a group of units. Innovation will be manifested in such initiatives as implementing renewable energy sources; investing in new technology and equipment to minimise water and energy consumption; minimising the amount of waste sent to landfill through recycling initiatives, adopting more biodegradable products, liaising with suppliers to reduce packaging; adopting more energy efficient building designs; promoting seasonal, locally sourced produce to reduce food miles.

Proudly sponsored by:


This item is not available
This award will recognise and reward an individual who has displayed exceptional professionalism, passion and commitment in their work over the last 12 months. The individual should display many of the following skills and qualities. For each section, please outline how the candidate fulfils the criteria, giving as many examples as possible.

Personal attributes
• Total commitment and dedication to the hospitality industry.
• Demonstrates fair and decisive leadership skills.
• Excellent communicator.
• Well respected in the industry.
•Exemplary business track record.
• Innovative and creative.
• Strong attention to detail.
• Manages by example.

Hotelkeeping skills
• Runs well-maintained hotel that consistently surpasses its competitors.
• Consistency of delivery: ensures all guest stays exceed expectations.
• A personal touch with guests: offers value for money.
• Develops and introduces new services to enhance customer experience.

Commitment to employees
• Focuses on developing employees’ careers and maximising potential.
• Willing to impart knowledge to employees.
• Organises staff surveys and acts on them.
• Empathic and approachable.

Commitment to industry
•Supports government initiatives to promote hospitality as career of choice and raise standards of training.
• Engages with local community to promote industry.
• Supports hospitality organisations and events both personally and with his/her hotel/business resources.
• Social responsibility.
• Contributes personally, and with hotel resources, to help charitable initiatives; involves staff in charitable/community events.
• Has well communicated and effective environment policy.

    Proudly sponsored by:


    This item is not available