From payment solutions and social media to staff e-learning and loyalty schemes, this award will recognise businesses and individuals delivering technology innovation that has made a tangible difference to their businesses in the last 12 months. This award is open to operators and individuals from the hotel sector.

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The winner of the Concierge Award should have total discretion and integrity, and always be highly focused on the requirements of the guests. They should be able to multi-task, lead a team and engage well with colleagues, be self-motivated, and be a good lateral thinker – when one avenue is closed, they know where else to go. 

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This award is open to a person or a team working in any sector of the hotel industry. Going the extra mile could involve anticipating customer needs, helping colleagues or supporting their local community. Please include a supporting statement from colleagues and senior management. 

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This award is open to food and beverage managers and directors overseeing all restaurants and bars within a single unit or chain of hotels. The winner will demonstrate a commitment to high standard customer service and success in supporting and developing their team. 

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This award is open to an individual with front of house management responsibility, including reception, reservation, cashier, concierge, doorman or luggage porter. The winner will have good communication skills and the ability to anticipate guests needs. They should demonstrate success through managing their team. 

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This award is open to teams that work in front of house in all sectors of the contract and local authority foodservice industry, including event catering, staff dining, leisure and reception services. The winning entry will focus on the last 12 months and it will demonstrate a commitment to outstanding service, excellent communication skills and a relentless desire to go above and beyond for clients and/or customers. Nominations can relate to both private sites and those open to the general public.

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This award is open to a chef overseeing the food and beverage operation of a property or group of properties, including restaurants, room service and banqueting, with less than 250 covers in one sitting. 

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This award is open to a chef overseeing the food and beverage operation of a property or group of properties, including restaurants, room service and banqueting, with more than 250 covers in one sitting. 

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This category is open to a chef who is responsible solely for one restaurant within a hotel. There is no restriction on the number of covers in the restaurant. 

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This award is open to hotel restaurant managers who have demonstrated commitment to high standards of customer service. They will demonstrate success in managing a restaurant team, helping them to go above and beyond. 

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This award is open to food and drink outlets within a hotel. The team should show an excellent understanding of their product and demonstrate a commitment to high standard of customer service. 

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This award is open to all housekeepers who exemplify first-class cleanliness and hygiene in bedroom preparation in either an independent hotel or group hotel. They will manage a housekeeping team and must be committed to the efficient running of the housekeeping department. 

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There are no formal criteria for this award. This award will go to someone who is likely to have enjoyed success over a prolonged period in the industry and could hail from any part of the hotel business. The winner will have made a significant contribution to the industry over and above their core business. They will command respect from their peers and colleagues alike.

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Sue Williams

This award will go to a people manager of any level, up to and including directorial level. Entries should explain the contribution they have made both to their own team and to the organisation as a whole.

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This award will go to a human resources team at a single hotel or group of hotels. Entries should explain the contribution the human resources team has made both to their own team and to the organisation as a whole. 

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This award will go to an individual with revenue sales responsibility in the hotel sector. They will have met or even exceeded performance targets and will work to strengthen relationships with other departments. 

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This award goes to an individual who shows commitment to relaxation and guest experience in a spa in an independent or group hotel. They will manage a team of therapists and consultants, and must be committed to high standards of customer service. 

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This award will recognise the hotel that has taken the most innovative steps to neutralise its impact on the environment in the past 12 months. The award is open to any hotel, independent or within a group, regardless of size. Entries can be for a single-unit business or for a group of units. Innovation will be manifested in such initiatives as implementing renewable energy sources; investing in new technology and equipment to minimise water and energy consumption; minimising the amount of waste sent to landfill through recycling initiatives, adopting more biodegradable products, liaising with suppliers to reduce packaging; adopting more energy efficient building designs; promoting seasonal, locally sourced produce to reduce food miles.

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