2023 Winners

Best Use of Technology Award

From payment solutions and social media to staff e-learning and loyalty schemes, this award will recognise businesses and individuals delivering technology innovation that has made a tangible difference to their businesses in the last 12 months. This award is open to operators and individuals from the hotel sector.

Proudly sponsored by:


Lore Group

Concierge of the Year

The winner of the Concierge Award should have total discretion and integrity, and always be highly focused on the requirements of the guests. They should be able to multi-task, lead a team and engage well with colleagues, be self-motivated, and be a good lateral thinker – when one avenue is closed, they know where else to go. 

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Jordi Vaca, the Grand, York

Conference and Banqueting Team of the Year
This award is open to conference and banqueting teams within a hotel who demonstrate the highest standard of service, innovation and revenue growth. 

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Hilton London Metropole

Extra Mile Award

This award is open to a person or a team working in any sector of the hotel industry. Going the extra mile could involve anticipating customer needs, helping colleagues or supporting their local community. Please include a supporting statement from colleagues and senior management. 

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Preston Laing

Food and Beverage Manager of the Year

This award is open to food and beverage managers and directors overseeing all restaurants and bars within a single unit or chain of hotels. The winner will demonstrate a commitment to high standard customer service and success in supporting and developing their team. 

Proudly sponsored by:


Ross Clark, Waldorf Astoria Edinburgh – the Caledonian

Front of House Manager of the Year

This award is open to an individual with front of house management responsibility, including reception, reservation, cashier, concierge, doorman or luggage porter. The winner will have good communication skills and the ability to anticipate guests needs. They should demonstrate success through managing their team. 

Proudly sponsored by:


Ailsa Le Poidevin, the Ritz London

Front of House Team of the Year

This award is open to teams that work in front of house in all sectors of the contract and local authority foodservice industry, including event catering, staff dining, leisure and reception services. The winning entry will focus on the last 12 months and it will demonstrate a commitment to outstanding service, excellent communication skills and a relentless desire to go above and beyond for clients and/or customers. Nominations can relate to both private sites and those open to the general public.

Proudly sponsored by:


The Ritz London

Hotel Chef of the Year (fewer than 250 covers)

This award is open to a chef overseeing the food and beverage operation of a property or group of properties, including restaurants, room service and banqueting, with less than 250 covers in one sitting. 

Proudly sponsored by:


Will Holland, Atlantic hotel

Hotel Chef of the Year (more than 250 covers)

This award is open to a chef overseeing the food and beverage operation of a property or group of properties, including restaurants, room service and banqueting, with more than 250 covers in one sitting. 

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Michael Paul, Nobu Hotel London Portman Square

Hotel Restaurant Chef of the Year

This category is open to a chef who is responsible solely for one restaurant within a hotel. There is no restriction on the number of covers in the restaurant. 

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Mathew Sherry, Number One, the Balmoral

Hotel Restaurant Manager of the Year

This award is open to hotel restaurant managers who have demonstrated commitment to high standards of customer service. They will demonstrate success in managing a restaurant team, helping them to go above and beyond. 

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Eleanor Dimes, Lucknam Park

Hotel Restaurant Team of the Year

This award is open to food and drink outlets within a hotel. The team should show an excellent understanding of their product and demonstrate a commitment to high standard of customer service. 

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Woven by Adam Smith at Coworth Park

Housekeeper of the Year

This award is open to all housekeepers who exemplify first-class cleanliness and hygiene in bedroom preparation in either an independent hotel or group hotel. They will manage a housekeeping team and must be committed to the efficient running of the housekeeping department. 

Proudly sponsored by:


Gosia Oszkiel, the Grand Brighton

Outstanding Contribution Award

There are no formal criteria for this award. This award will go to someone who is likely to have enjoyed success over a prolonged period in the industry and could hail from any part of the hotel business. The winner will have made a significant contribution to the industry over and above their core business. They will command respect from their peers and colleagues alike.

Proudly sponsored by:

Sue Williams

People Manager of the Year

This award will go to a people manager of any level, up to and including directorial level. Entries should explain the contribution they have made both to their own team and to the organisation as a whole.

Proudly sponsored by:


Martin MacPhail, RBH Hospitality Management

People Team of the Year

This award will go to a human resources team at a single hotel or group of hotels. Entries should explain the contribution the human resources team has made both to their own team and to the organisation as a whole. 

Proudly sponsored by:


The Belfry Hotel & Resort

Revenue Manager of the Year

This award will go to an individual with revenue sales responsibility in the hotel sector. They will have met or even exceeded performance targets and will work to strengthen relationships with other departments. 

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Doris Woehnl, Rosewood London

Spa Professional of the Year

This award goes to an individual who shows commitment to relaxation and guest experience in a spa in an independent or group hotel. They will manage a team of therapists and consultants, and must be committed to high standards of customer service. 

Proudly sponsored by:


Charlene Phipp, Pennyhill Park

Sustainable Hotel of the Year

This award will recognise the hotel that has taken the most innovative steps to neutralise its impact on the environment in the past 12 months. The award is open to any hotel, independent or within a group, regardless of size. Entries can be for a single-unit business or for a group of units. Innovation will be manifested in such initiatives as implementing renewable energy sources; investing in new technology and equipment to minimise water and energy consumption; minimising the amount of waste sent to landfill through recycling initiatives, adopting more biodegradable products, liaising with suppliers to reduce packaging; adopting more energy efficient building designs; promoting seasonal, locally sourced produce to reduce food miles.

Proudly sponsored by:


South Lodge

The 2023 Hotelier of the Year
This award will recognise and reward an individual who has displayed exceptional professionalism, passion and commitment in their work over the last 12 months. The individual should display many of the following skills and qualities. For each section, please outline how the candidate fulfils the criteria, giving as many examples as possible. 

Personal attributes
• Total commitment and dedication to the hospitality industry.
• Demonstrates fair and decisive leadership skills.
• Excellent communicator.
• Well respected in the industry.
• Exemplary business track record.
• Innovative and creative.
• Strong attention to detail.
• Manages by example.

Hotelkeeping skills
• Runs well-maintained hotel that consistently surpasses its competitors.
• Consistency of delivery: ensures all guest stays exceed expectations.
• A personal touch with guests: offers value for money.
• Develops and introduces new services to enhance customer experience.

Commitment to employees
• Focuses on developing employees’ careers and maximising potential.
• Willing to impart knowledge to employees.
• Organises staff surveys and acts on them.
• Empathic and approachable.

Commitment to industry
• Supports government initiatives to promote hospitality as career of choice and raise standards of training.
• Engages with local community to promote industry.
• Supports hospitality organisations and events both personally and with his/her hotel/business resources.
• Social responsibility.
• Contributes personally, and with hotel resources, to help charitable initiatives; involves staff in charitable/community events.
• Has well communicated and effective environment policy.

If you are making an entry as a third party on behalf of a hotelier please include at least one industry endorsement.
Proudly sponsored by:


Conor O'Leary