Concierge Award – sponsored by Keys Concierge UK
Alixandra Mellor, Charlotte Street hotel, London

Conference and Banqueting Team of the Year – sponsored by Reynolds
Whittlebury Hall hotel, Whittlebury, Northampstonshire

Food and Beverage Manager of the Year – sponsored by The Balvenie
Sarah Williams, Ham Yard Hotel, London

Front of House Team of the Year – sponsored by Tetley
Macdonald Randolph Hotel, Oxford

Front of House Manager of the Year – sponsored by Hotelyimpia
Lorena Somera, front of house manager, the Capital, London

Hotel Chef of the Year (fewer than 250 covers) – sponsored by Bunzl Catering Supplies
Matthew Tomkinson, the Montagu Arms hotel, Beaulieu, Hampshire

Hotel Chef of the Year (more than 250 covers) – sponsored by PSL
Lewis Hamblet, South Lodge, near Horsham, West Sussex

Hotel Restaurant Manager of the Year – sponsored by Tchibo
Sarah Holden, restaurant manager, the Pig near Bath

Hotel Restaurant Team of the Year – sponsored by Jacobs Douwe Egberts Professional
Charlotte Street hotel, London

Housekeeper of the Year – sponsored by Tork
Margo van der Werf, Lancaster London

Human Resources Manager of the Year – sponsored by Shieldyourself
Aideen Whelehan, human resources manager, Lancaster London

Human Resources Team of the Year – sponsored by Citi Recruit
Red Carnation Hotels

Revenue Award – sponsored by BskyB
Catherine Bernard, director of revenue, Lancaster London

Spa Professional of the Year – sponsored by Christie & Co
Lucy Mingo, spa and leisure manager, Headland hotel and spa, Newquay, Cornwall

Sustainable Hotel of the Year – sponsored by Bidvest Foodservice
Hub by Premier Inn, London

Extra Mile Award – sponsored by VisitEngland
Chris Penn, Ace Hotel, London, Shoreditch

Hotelier of the Year – sponsored by Casna Group
Nick Jones, Soho House & Co

Outstanding Contribution – sponsored by Diversey
Philip Newman-Hall