This award is open to an individual with Front of House management responsibility, including reception, reservation, cashier, concierge, doorman or luggage porter.

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This award is open to a team with Front of House responsibility, including reception, reservations or concierge departments.

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From loyalty and data management tools to communication and marketing, this award will recognise businesses and individuals delivering technology innovation that has made a tangible difference to their businesses in the last 12 months.

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This award is open to all housekeepers who exemplify first-class cleanliness and hygiene in bedroom preparation in either an independent hotel or group hotel. They will manage a housekeeping team and must be committed to the efficient running of the housekeeping department.

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This award will recognise the hotel that has taken the most innovative steps to neutralise its impact on the environment in the past 12 months. The award is open to any hotel, - independent or within a group, regardless of size. Entries can be for a single-unit business or for a group of units. Innovation will be manifested in such initiatives as implementing renewable energy sources; investing in new technology and equipment to minimise water and energy consumption; minimising the amount of waste sent to landfill through recycling initiatives, adopting more biodegradable products, liaising with suppliers to reduce packaging; adopting more energy efficient building designs; promoting seasonal, locally sourced produce to reduce food miles.

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This award is open to teams who work in food and wine establishments within a hotel.

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This award goes to an individual managing a team of therapists and consultants in a spa in either an independent hotel or group hotel.

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This award will go to an individual with revenue sales responsibility in the hotel sector.

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This award will go to a human resources manager of any level, up to and including directorial level. Entries should explain the contribution the human resources manager has made both to their own team and to the organisation as a whole.

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This award will go to a human resources team at a single hotel or group of hotels. Entries should explain the contribution the human resources team has made both to their own team and to the organisation as a whole.

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The winner of the Concierge Award should have the following qualities: total discretion and integrity, always be highly focused on the requirements of the guests, be able to multi-task, lead a team and engage well with colleagues, be self-motivated, and be a good lateral thinker - so that when one avenue is closed, they know where else to go.

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This category is open to a chef who is responsible solely for one restaurant within a hotel. There is no restriction on the number of covers in the restaurant.

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This award is open to an executive chef overseeing the food and beverage operation of a property or group of properties, including restaurants, room service and banqueting, with more than 250 covers in one sitting.

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This award is open to an executive chef overseeing the food and beverage operation of a property or group of properties, including restaurants, room service and banqueting, with less than 250 covers in one sitting.

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There are no set criteria for this award, which is open to a person or a team, working in any sector of the hotel industry. Going the extra mile could involve anticipating guest needs, helping colleagues or supporting your local community. Please include a supporting statement from colleagues and senior management and, where possible, testimonials.

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There are no formal criteria for this award. This award will go to someone who is likely to have enjoyed success over a prolonged period in the industry and could hail from any part of the hotel business. The winner will have made a significant contribution to the industry over and above their core business. They will command respect from their peers and colleagues alike.

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