2021 Winners

Best Use of Technology Award

From loyalty and data management tools to communication and marketing, this award will recognise businesses and individuals delivering technology innovation that has made a tangible difference to their businesses.


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Nobu Hotel London, Portman Square

Concierge of the Year

The winner of the Concierge Award should have the following qualities: total discretion and integrity, always be highly focused on the requirements of the guests, be able to multi-task, lead a team and engage well with colleagues, be self-motivated, and be a good lateral thinker - so that when one avenue is closed, they know where else to go.

Sarah Gaskin, the Headland hotel, Cornwall

Extra Mile Award

There are no set criteria for this award, which is open to a person or a team, working in any sector of the hotel industry. Going the extra mile could involve anticipating guest needs, helping colleagues or supporting your local community. Please include a supporting statement from colleagues and senior management and, where possible, testimonials.


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John Angus, Switch Hospitality Management

Food and Beverage Manager of the Year
This award is open to food and beverage managers and directors overseeing all restaurants and bars within a single unit or chain of hotels.

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Sharon McArthur, the Athenaeum Hotel & Residences, London

Front of House Manager of the Year

This award is open to an individual with Front of House management responsibility, including reception, reservation, cashier, concierge, doorman or luggage porter.

Rosie Wilkins, the Torridon, Wester Ross

Front of House Team of the Year

This award is open to a team with Front of House responsibility, including reception, reservations or concierge departments.

Grove of Narberth, Pembrokeshire

Hotel Chef of the Year (Fewer than 250 covers)

This award is open to an executive chef overseeing the food and beverage operation of a property or group of properties, including restaurants, room service and banqueting, with less than 250 covers in one sitting.


Hrishikesh Desai, Gilpin, Cumbria

Hotel Chef of the Year (More than 250 covers)

This award is open to an executive chef overseeing the food and beverage operation of a property or group of properties, including restaurants, room service and banqueting, with more than 250 covers in one sitting.

Olivier Ruiz, Park Plaza Westminster Bridge London

Hotel Restaurant Chef of the Year

This category is open to a chef who is responsible solely for one restaurant within a hotel. There is no restriction on the number of covers in the restaurant.

Jean-Philippe Blondet, Alain Ducasse at The Dorchester, London

Hotel Restaurant Manager of the Year
This award is open to hotel restaurant managers working within a hotel environment and looking after a restaurant team.

Emma Lonie, the Balmoral, Edinburgh

Hotel Restaurant Team of the Year

This award is open to teams who work in food and wine establishments within a hotel.

The Bridge and the Vicarage, Flat Cap Hotels, Cheshire

Housekeeper of the Year

This award is open to all housekeepers who exemplify first-class cleanliness and hygiene in bedroom preparation in either an independent hotel or group hotel. They will manage a housekeeping team and must be committed to the efficient running of the housekeeping department.

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KK Prabakaran, Dukes London

HR Manager of the Year

This award will go to a human resources manager of any level, up to and including directorial level. Entries should explain the contribution the human resources manager has made both to their own team and to the organisation as a whole.


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Caroline Harrison, Luxury Family Hotels

HR Team of the Year

This award will go to a human resources team at a single hotel or group of hotels. Entries should explain the contribution the human resources team has made both to their own team and to the organisation as a whole.

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Red Carnation Hotels

Outstanding Contribution Award

There are no formal criteria for this award. This award will go to someone who is likely to have enjoyed success over a prolonged period in the industry and could hail from any part of the hotel business. The winner will have made a significant contribution to the industry over and above their core business. They will command respect from their peers and colleagues alike.

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Peter Hancock 

Revenue Manager of the Year

This award will go to an individual with revenue sales responsibility in the hotel sector.


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Jane Bateup, the Grand Brighton and Richmond Hill hotels

Spa Professional of the Year

This award goes to an individual managing a team of therapists and consultants in a spa in either an independent hotel or group hotel.


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Amanda Hardy, Serenity Spa, Seaham Hall, County Durham

Sustainable Hotel of the Year

This award will recognise the hotel that has taken the most innovative steps to neutralise its impact on the environment. The award is open to any hotel, - independent or within a group, regardless of size. Entries can be for a single-unit business or for a group of units. Innovation will be manifested in such initiatives as implementing renewable energy sources; investing in new technology and equipment to minimise water and energy consumption; minimising the amount of waste sent to landfill through recycling initiatives, adopting more biodegradable products, liaising with suppliers to reduce packaging; adopting more energy efficient building designs; promoting seasonal, locally sourced produce to reduce food miles.


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Raithwaite Sandsend

The 2021 Hotelier of the Year
The 2021 Hotelier of the Year should display many of the following skills and qualities. For each section, please outline how the candidate fulfils the criteria, giving as many examples as possible.

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Daniel Pedreschi, PPHE Hotel Group